shipping policy
COVID-19 Delivery Information
In response to COVID-19, all our carriers are taking precautionary measures to ensure
the health and wellbeing of their drivers and our customers.
Please be assured that all our carriers are following the advice and guidelines from the
government and that the safety of everyone is our priority.
There is currently no impact to our delivery services at this stage, however we
encourage all customers to use your home address for delivery.
Moving forward all carriers will operate a contact free delivery service which means that
you won’t be required to sign for any parcel that’s delivered.
You can see all carrier guidelines and measures upon visiting the nominated carrier
website, emails will be provided upon dispatch to confirm delivery information.
We hope that you understand and appreciate the measures that have been
implemented are to protect you and ensure we can continue operate as normal.
All orders are processed within 1 to 2 business days (excluding weekends and holidays)
after receiving your order confirmation email. You will receive another notification
your order has shipped.
Domestic Shipping Rates and Estimates
Flat free shipping rate:
Shipping Country Estimated delivery time Price
USA 5 to 8 business days Free
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will
include a tracking number you can use to check its status. Please allow 48 hours for the
tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation
email, please contact us at [email protected] with your name and order number,
and we will look into it for you.
To track your order please click here
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your
carriers falls into this group, you should look up their policy and communicate it
to your customers here.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original
condition, and we will refund the full order amount minus the shipping costs for the
return.
In the event that your order arrives damaged in any way, please email us as soon as
possible at [email protected] with your order number and a photo of the item’s
condition. We address these on a case-by-case basis but will try our best to work
towards a satisfactory solution. Check our return policy here
If you have any further questions, please don't hesitate to contact us at
Kinges